Refund policy

At Opulence Perfumery, customer satisfaction is at the heart of what we do. We take great care in packaging and delivering every product, but in rare cases where something goes wrong, here’s how we handle returns and refunds.

1. No Returns on Opened or Used Products

Due to hygiene and safety reasons, we do not accept returns or exchanges for opened, used, or unsealed perfumes.

If you’re unsure about a fragrance, we recommend trying our 10ml Tester sizes before purchasing the full bottle.

2. Eligibility for Return or Replacement

You may request a replacement or refund only if:

The item is damaged, leaking, or broken upon delivery
You received the wrong product or quantity

To be eligible, you must:

Contact us within 48 hours of receiving your order
Share clear photos/videos of the product and packaging
Include your order number and registered contact details

3. How to Request a Return or Refund

Email us at opulenceperfumery39@gmail.com with:

Subject: “Return Request – [Your Order Number]”
A brief description of the issue
Photos/videos showing the damage or error

Our support team will respond within 2–3 business days with next steps.

4. Refund or Replacement Options

If your return request is approved, you can choose between:

A free replacement of the same product
A full or partial refund (based on the damage or issue)
A store credit to use on your next purchase

Refunds are issued to the original payment method and may take 5–7 business days to reflect.

5. Return Shipping

If a physical return is required:

We will arrange a reverse pickup where possible
In rare cases, you may be asked to courier the item to a provided address
You will not be charged for return shipping in approved cases

6. Non-Returnable Items

Opened or used perfumes
Orders without original packaging or proof of damage
Requests made after 48 hours of delivery

7. Need Help?

For any questions or concerns, reach out to our customer support team:
📧 opulenceperfumery39@gmail.com
📞 +91 9068946060